All of the key data fields are filled out, eDocs are signed, the person has a record in Avionte --- but nothing is listed in the Documents tab in Avionte. Sometimes things happen and we don't know why.

First, check to see if the SSN  is in the Able profile. If the SSN is not in the profile, you will have to have the applicant add it and then resend the State / Language package.  The edocs will not re-populate.  Even if the SSN is in the Able profile (click on Edit), the SSN might still have been added AFTER the edocs were added.  Please check a tax document:

If the SSN is in the Able profile and a tax document, you can easily push the eDocs from Able to Avionte yourself!

Go to the applicant's profile > Onboarding

There are 3 dots next to the eDocs that you need to click.  Redownload eDocs will popup.  Only click it once! It may seem like nothing happens, but it's actually pushing the eDocs to Avionte.

• If the applicant had to be sent the I9 / WOTC forms in another package, you will need to click on those dots to Redownload eDocs, too.
• If the applicant filled out all the eDocs in the State / Language package, all eDocs will be sent over.

If you are unsure to the above bullets, you can still Redownload eDocs to make sure. Or, if you accidentally click on Redownload eDocs twice, it will just double up eDocs in their Avionte record.

To see the newly pushed eDocs in Avionte, go to the Documents tab > Actions > Refresh