If you have already checked to see if the SSN is listed in any of the tax documents, sometimes there might be a glitch in sending over eDocs into Avionte an...

You can send a package when: The applicant applied more than 15 days ago and their State / Language package has expired. They chose the wrong State / L...

The Federal 2020 tax form is significantly different than previous years and is causing some confusion with our SA’s. To avoid some headaches or frustratio...

Once the applicant has finished their e-docs, they are taken to a page that tells them to schedule their appointment. The applicant also receives an email w...

When someone calls in and hasn't registered with us... use Quick Add instead of telling the person to go to our website to apply... This ensures the cal...

Onboarding and Audit Trail functions are a great way to see what the applicant has completed or if something doesn't make sense. Go to the Applicant...

All of the key data fields are filled out, eDocs are signed, the person has a record in Avionte --- but nothing is listed in the Documents tab in Avionte. S...

The only time you should delete a form or package is when you made a mistake in sending the form or package in the first place. If the applicant finishe...

We have updated our edocs to include a safety video and quiz, as well as other important updates.  Some applicants do not even have edocs in Avionte because...

If the Able profile looks like below (Authorized Representative / Waiting / Prepaper), it means that the applicant checked the box for using a translator fo...